Even though I have been in management for most of my professional career, I rarely write about such topics. Perhaps it is too close to home, or simply too much like work for me to enjoy writing about it on my blog. Today is different. I have been thinking of things that help organizations make better decisions and want to share them.
1. When you bring problems to you’re supervisor/manager/director be sure that you have also thought about potential solutions. Bursting in to the boss’s office with an urgent “the sky is falling” message is much better received if you have considered the problem from different angles and have some solutions or responses ready to suggest.
2. Do not hesitate to give your opinion about issues that arise in your work. Nothing riles me more than when I am trying to have a discussion with an employee and I get the silent, blank stare. What I want is opinions, ideas, information, even arguments. Ken Blanchard is famous for saying, and I am known for repeating, “All of us are smarter than some of us.” We almost always make better decisions when we make them together and employees often have the most important perspectives.
3. When faced with a crisis, problem, or tough decision, put on you asbestos britches and just get to work. No whining, no blaming, no procrastinating. Just do it. And never, ever try to hide it, whatever the ‘it’ is for you. If I know what I am dealing with I am much more inclined to be forgiving than when I have been blindsided because someone was afraid to speak up.
4. Nothing can be declared finished until the paperwork is done. The documentation, reports, publicity, thank you letters, financial accounting, etc. cannot be ignored. If you do, it always comes to haunt you – and it is always worse the second time around.
That’s my list. Call it accountability, call it follow through, call it common sense, or something else, but a person who heeds this advice will have great success.
What would you add to the list?