“Tell me what you want, what you really, really want.” Recognize those lyrics? I know you need to hear the whole song, now, right” Here you go: Spice Girls – Wannabe
And now you won’t be able to get the song out of your head for the rest of the day. You’re welcome. 🙂
But back to the point.
We’ve all seen people rushing out of work at the end of a hard day, right? On to dinner or the kid’s soccer practice or that favorite TV show or to the gym. What if the work you do is so satisfying that you want to rush INTO work, too? I truly believe that when you lead with the goal of mutually beneficial results, the job satisfaction will naturally flow to you.
Now please ponder this question for a moment:
What is it that you hope your clients/customers/participants/students/employees will be able to do, think, act, own, feel, behave or believe differently as a result of the work you do?
And the next logical question, of course, is: Given that my client/ customer/ participant/ student/ employee will be able to do X, what impact will that have on them as an individual? Or as a family? Or as a company/ team/ network/ organization?
Our impact is compounded when we seek to have an effect instead of simply being satisfied with the encounter. It is all about impact. And impact is more likely when you develop a relationship that will lead to the desired outcome. How can what you do today build a relationship that will be beneficial for you AND your constituents into the future? Call it what you want – customer service, service leadership, salesmanship. But if the goal is the relationship, the outcome will always be success.
Yeah, that’s hard. But it’s right, too, don’t you think? “Better at the other end” should always be our goal. And that’s what we all really, really want!